Employee Assistance Program (EAP)
What’s new.
Here are this month’s current webinars and featured support resources from Magellan Healthcare—the administrator of our Employee Assistance Program (EAP).
Webinars – October 2025
This month, Magellan is offering the following webinars. Links below offer a detailed description of each and include registration information.
- Navigate Complex Economic Times | Wednesday, October 8
- Building Financial Resilience | Tuesday, October 14 (Session 1 or Session 2)
- MSA Insights (Mastering Your Money) | Thursday, October 23 (Session 1 or Session 2)
This month’s Momentum newsletter focuses on financial hardships and how they can quickly disrupt peace of mind—leading to stress and anxiety. See the newsletter for ways to improve your financial health.
In addition to World Mental Health Day on October 10, it’s National Depression and Mental Health Screening Month at Magellan. For those living with depression, staying grounded can feel especially difficult. Here are just a few tips on how to stay grounded and find steadiness when life feels overwhelming. You or a loved one may also find this physical, mental, and emotional grounding activity helpful.
Featured Magellan Support Resources
- Summer Care: Need some ideas on how you and your family can breeze through the summer months? Check out these summer planning tips and resources.
- Mental Health Boost: Need a few simple strategies to support your mental well-being? Check out these 12 mental health boosters.
- New to MDLZ: Are you a new employee and want a quick overview of how the EAP can best support you? Here’s a two-minute video of how a sample employee leverages the EAP’s support resources.
- Traumatic Event Resources: Are recent events across the U.S. and around the world causing you distress and uncertainty? Here are practical ways to reduce your anxiety. You may also find this guide a helpful resource for how to initially cope with the unexpected.
- Natural Disaster Resource Guide: This guide is an extensive online collection of relevant resources and tools for disaster and emergency recovery in case of a natural disaster. National resources are listed first, followed by resources for each of the 50 states in alphabetical order.
- Navigating Critical Incidents with Your Team: Are you a manager trying to help an overwhelmed team make sense of an unexpected or traumatic event? You may find this Critical Incident Response Guide and Manager Guide helpful resources.
- Crisis Resource Page: Remember, the Magellan website’s crisis communications resource page is always available. It houses a variety of guides and videos for nearly 30 different types of traumatic events.
How the EAP Can Help
When it comes to balancing family, work, and personal needs, your EAP—administered by Magellan Healthcare—can help you with everything from checking off daily tasks to working on more complex issues.
Key features
- You don't need to enroll, the EAP is automatically available to you and your household family members
- No cost to you
- Confidential services, provided by a third party
- Available 24/7/365 days a year:
- Online at: https://member.magellanhealthcare.com
- By phone at: 1-800-327-4581
Consider taking advantage of the following services the EAP offers to help you along your life’s journey.
Watch the videos below for more information on how to make your life’s journey easier and care for your team as a manager (if applicable):
Confidential counseling
The EAP offers confidential counseling by a licensed mental health professional to help you or a household family member with stress (including work-related stress), anxiety, depression, marital/family relationship concerns, parenting challenges, addictions, and more.
Key features:
- No cost for your or your household family member’s first five visits per topic each year
- Third-party provided confidential services
- Counseling in-person or through virtual therapy (virtual therapy includes meeting through text message, live chat, by phone, or video conference)
Find in-network EAP providers in your area with the online search tool. Once you select your appropriate MDLZ location from the drop down menu, you'll direct to the "Care Options" page. From here, select the "Counseling" tile to access the online provider search tool (the "Counseling" tile is also available on the "My Benefits" page).
Wellbeing coaching
Define and achieve your goals with the support of a coach. Coaching can help with personal improvement, healthy eating, weight loss goals, work-related stress, parenting challenges, sleep issues, and more. This benefit includes up to six sessions per calendar year via telephone or video conference with a Magellan professional coach. You and your household family members (age 18 and older) are eligible. Wellbeing coaching sessions are also considered separate from counseling, so the five-visit limit per topic each year applicable for counseling doesn't apply.
Key features:
- Your coach helps you clarify your goals, identify obstacles that hold you back, and develop action-based solutions to achieve your goals
- Wellbeing coaching is short-term, and the duration varies by individual
- Meetings are regular with the same coach by phone or video
- Coaching sessions last up to 45 minutes in length
- Your coach serves as a guide, support, and even cheerleader as you set goals during the first session and make further progress in subsequent sessions
For more information and to schedule a coaching session, go to the Magellan Healthcare website. From the home page, select either the "My Benefits" or "Care Options" tile. Both pages include a "Wellbeing Coaching" tile. Select the "Wellbeing Coaching" tile to get started and schedule your coaching session.
Digital Emotional Wellbeing program
Magellan Healthcare's Digital Emotional Wellbeing program, powered by NeuroFlow, helps strengthen your mind-body connection through self-guided interactive activities and education for overall well-being. Available via mobile app and the Magellan Healthcare website, this program can help you in a variety of areas.
Key features:
- Offers activities such as breathing exercises, meditation, yoga, or journaling
- Tracks your mood, sleep, stress, and pain so that you can monitor your progress
- Offers confidential, self-paced digital cognitive behavioral therapy for anxiety and depression
- Connects you to virtual therapy and in-person counselors
- Syncs with other trackers like Fitbit, Garmin, and MyFitnessPal through Apple Health or Google Fit
The Digital Emotional Wellbeing program is designed to help you address a wide range of challenges and conditions, including
- Aging
- Anxiety
- Attention-Deficit Hyperactivity Disorder
- Balancing emotions
- Caregiving
- Chronic pain
- Depression
- Goal setting
- Grief and loss
- Mindfulness and meditation
- Post-Traumatic Stress Disorder (PTSD)
- Resilience
- Sleep
- Stress
- Substance use disorders
Financial wellness, legal services, and identity theft resolution
The EAP can help with simple and complex legal and financial issues, as well as identity theft. Talk with legal and financial experts; receive discounts on legal and financial consultation services; and use online tools to help with budgeting, debt management, family law, and more.
Key features:
- Financial wellness: Receive three free 30-minute telephone financial consultations per topic per year. If you exhaust your benefit and want to continue using the service, including access to unlimited coaching and a personal website, you can proceed on a self-pay basis.
- Legal services: Receive one free 60-minute consultation per issue per year, by phone or in person, with an attorney or mediation expert who will help determine whether mediation is a suitable method to resolve the legal issue. You receive a preferential discount for services beyond 60 minutes.
- Identity theft resolution: You and your household members receive one free 60-minute telephone consultation with a Fraud Resolution Specialist™ (FRS) per issue per year. The FRS will answer your questions and give you the direction and tools you need to start resolving fraud issues. You also can purchase additional resolution services on a self-pay basis where a specialist will work under power of attorney until all issues are resolved.
- Online libraries: Access legal forms and information (e.g., wills, bankruptcy, power of attorney); financial articles covering a range of individual and family financial issues (e.g., budgeting, managing debt, planning for retirement); and online tools and calculator for refinancing, loan consolidation, and more.
Work-life services
Get expert guidance and personalized referrals to service providers including child care, adult care, college planning, home improvement, consumer information, emergency preparedness, and more. You also have access to a library of online articles and tools (e.g., child care provider lookup). Watch this video to learn more about how the EAP can help, or this video to better understand its processes.
Key features:
- Available 24/7/365 and completely confidential.
- Visit the Magellan Healthcare website for webinars, live talks, audio, articles, and guides that offer insights and strategies about key life events and day-to-day challenges.
LifeMart money-saving discounts
LifeMart offers discounts on millions of everyday products and services. This online discount center is a one-stop shop for exclusive money-saving discounts—including deals on national products and services for entertainment, travel, family care, dining, groceries, electronics, and more. With so many discounts being offered, there’s something for everyone.
Visit the Magellan Healthcare website and select the "My Benefits" tile on the home page. From the "My Benefits" page, you can access the tile for the Discount Center, powered by LifeMart. Register or sign in to browse the latest discounts available (you'll need to initially register by entering the email and password you use to log on to the Magellan Healthcare website). Once you're registered, you can enjoy on-the-go savings by downloading the LifeMart app.
Learning events
Learning events—available live and on-demand—cover a variety of topics, such as developing healthy habits, mental health awareness, back-to-school parental survival tips, coping with anxiety, building resiliency, and more. Here are the monthly webinars scheduled for the year ahead. There's also a library of previously recorded learning events. For more information once you're logged on to the Magellan Healthcare website, select the "Education" tile on the home page.
Here’s how to reach the EAP and all the support resources it offers
Contact Magellan Healthcare online or by phone. On the Magellan Healthcare website, you can even take advantage of the Live Chat feature by clicking on the “How can we help” button on the right side of your screen. Live Chat is staffed daily from 7:00 a.m. to 5:30 p.m. (Central Time). You can also reach the EAP by phone, 24 hours a day, seven days a week, at 1‑800‑327‑4581.